Have some questions?

We're glad that you're interested in Dash.

Here are answers to some of the most common questions we've received about our smart vehicle system. This is the place to find information about Dash Unlimited, our cellular-powered management solution for small commercial fleets.

About Dash Unlimited

What is Dash Unlimited (aka Dash for Fleets?)
Dash Unlimited is a simple Fleet Management System. Systems like this collect, aggregate, and organize information about your vehicle fleet, so you can quickly understand and make decisions about your fleet.

Dash tracks both vehicle and driver performance, so you know when your truck needs service, or when one of your drivers have been driving in an unsafe manner.

Our solution has great features for most users out of the box, and can be extended with custom API integrations.
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How do I purchase Dash Unlimited?
To get started using Dash Unlimited, you will need an OBD tracking sensor for each vehicle in your fleet, as well as a service agreement.

You can start by purchasing OBD sensors at http://store.dash.by/ or get in touch with our sales support staff.
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How do I get started with Dash Unlimited?
Adding the GPS tracking sensor (called an OBD) is a quick and easy process. No wires, no screws, no mechanic.

Just locate your vehicle's OBD port then insert the device. This is the port that mechanics use to check if your vehicle's emissions system is operating properly. If you're not already familiar, this is what it looks like.

This is usually found underneath the steering wheel in the driver's footwell area. Some vehicles have small covers over the port itself; you may need to leave this off.

If you have trouble finding this port, try this ODB port locator from CarMD.

Once you've inserted the device, you should see the LED lights turn on. Blue means power; green means GPS; orange means OBD is communicating with the car.

When you next turn on the engine, the device will begin communicating your data to the cloud over the cellular network. You will be able to see trips and data from this vehicle in your Dash for Fleets web dashboard.

For more information, download our PDF Getting Started Guide.
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How do I use Dash Unlimited?
Vehicles are added automatically. When you add a sensor to a new vehicle, the system will add a vehicle entry upon completion of your first drive.

Drivers can be added in the drivers section of the dashboard. Click the steering wheel icon to navigate to the drivers section, then click the "Add driver" button in the upper right-hand corner to add a driver.

For more detailed information, download our PDF Getting Started Guide.
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Dash Features

Automatic Trip Tracking
The Dash OBD sensor stays in your car or truck and automatically tracks all of your driving and vehicle movement.

Just plug it in and drive!
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Diagnostics, trip histories, and real-time feedback
Dash gives you access to your vehicles' data in several ways.

When you complete a trip, Dash will summarize and log the trip as soon as it can process your data.

This summary will give you a detailed record of the trip: in addition to start and top times and locations, it includes a plot of your GPS path as well as the miles driven, elapsed time, fuel cost and economy, and the name of the vehicle you drove.

This information is automatically stored on the Dash servers. To access your trip details, just tap the Trips icon on the nav bar.
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Download your driving history
The option to download your driving history in is found in the side menu, labeled "Download Data."

After tapping the ‘Download’ button, you'll be prompted to select a start and end date for the download, and also to provide an email address. We'll send a message to that email address with a download link for your data; please allow a few minutes for our servers to prepare the download.

This information will be downloaded as a .csv file - you can open this with any spreadsheet program.





















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Troubleshooting

Connection Problems
Dash works well with most vehicles, OBDs, and smartphones on the market today, but there can be occasional hiccups.

If you're having trouble with Dash Unlimited trip tracking, please get in touch with our sales support staff.
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Missing or Incorrect Data
Sometimes we'll log a trip on our servers, but when you go to the Dash home screen, we don't have a log for it.

To see if this is the case, just open Dash and go to the side menu, then tap "Refresh Data." Your missing trip should pop right up after the app syncs with the server.

Occasionally, you may see some data that doesn't look right. Most of the data we generate is based on information generated by the car computer, so inaccuracy is often caused by your car's ECU - even common data outputs, like speedometers, are known to have margins of error, which are sometimes surprisingly large.

If you see some inaccurate data, please double-check the information for your car in the Garage section.

In addition, we use the sensors in your phone, which can also have variability in some readings - especially GPS location accuracy.

Last, our mileage calculations for some hybrid and diesel vehicles are still a work in progress - but please try out Dash and use its other functions.
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Warning Lights
Dash can only read codes that are standardized in the OBD-II specification. However, that standard was finalized about twenty years ago, and automotive technology has come a long way in the meantime. Since this is the case, auto manufacturers have added their own protocols, some of which aren't public.

In general, this means that all the codes related to the "Check engine" light should be supported, but we may not be able to read codes related to other lights for things like ABS, traction control systems, or maintenance notifications.

We plan to add additional capabilities to Dash, including support for new codes and communication protocols, so in the future, you can drive even smarter!
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Wrong Car Info
Dash will try to automatically determine the year, make, and model of your car based on its VIN, but it won't always get things right. Some cars don't report their VIN over the OBD port, and others aren't in our database.

If your vehicle doesn't appear properly in the Garage section, be sure to edit its information manually.

In the Garage, you can also delete vehicles. Note that you'll also be able to reassign trips from the deleted car to another vehicle in the Garage.
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